REFUNDS & RETURNS POLICY

Last Updated: June 2026

1. Overview

At Axiom Strength, we are committed to supplying high-quality gym equipment and providing excellent customer service. This Returns & Refunds Policy explains your rights and our procedures regarding returns, refunds, exchanges and cancellations.

This policy applies to purchases made through our website and is designed to comply with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2. Your Right To Cancel

Standard Products

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us in writing by email at sales@axiomstrength.co.uk within the 14-day cancellation period.

You then have a further 14 days to return the goods to us.

To qualify for a full refund:

• Items must be unused and in a resalable condition.
• Items must be returned in their original packaging where possible.
• Proof of purchase must be provided.

Refunds will be processed within 14 days of receiving the returned goods or evidence of return.

3. Custom-Made & Personalised Products

Many Axiom Strength products are manufactured or customised to customer specifications, including but not limited to:

• Custom dumbbells
• Custom barbells
• Custom weight plates
• Equipment featuring customer logos or branding
• Bespoke colour finishes
• Special order equipment
• Made-to-order products

Under the Consumer Contracts Regulations 2013, personalised and custom-made products are exempt from the standard 14-day cancellation right.

Once production has commenced, custom orders cannot be cancelled, returned or refunded unless:

• The product is faulty;
• The product has been manufactured incorrectly;
• The product does not match the agreed specification.

Customers are responsible for ensuring all artwork, branding, colours, spelling and specifications are approved before production begins.

4. Faulty, Damaged Or Incorrect Goods

If you receive goods that are:

• Faulty;
• Damaged in transit;
• Incorrectly supplied;

please notify us within 48 hours of delivery by emailing sales@axiomstrength.co.uk and providing:

• Your order number;
• A description of the issue;
• Clear photographs of the product and packaging.

Where appropriate, we may:

• Repair the item;
• Replace the item;
• Offer a full or partial refund.

Nothing in this policy affects your statutory rights.

5. Commercial & Business Purchases

Where goods are purchased by businesses, gyms, sports clubs, schools, universities or other organisations, returns may only be accepted at our discretion unless the goods are faulty or not as described.

Custom-manufactured commercial equipment is non-returnable unless faulty.

6. Return Shipping Costs

Where a customer exercises their right to cancel a standard order, the customer is responsible for return shipping costs unless otherwise agreed.

If goods are faulty, damaged or incorrectly supplied, Axiom Strength will arrange collection or reimburse reasonable return shipping costs.

7. Non-Returnable Items

The following items cannot be returned unless faulty:

• Custom-manufactured products
• Personalised products
• Products featuring customer branding
• Made-to-order equipment
• Clearance or end-of-line items
• Products damaged through misuse, neglect or improper storage

8. Inspection Of Returned Goods

All returned goods will be inspected upon receipt.

Refunds may be reduced where goods show signs of use, damage, missing components or deterioration beyond what would be expected from reasonable inspection.

9. Refund Processing

Approved refunds will be made using the original payment method.

Refunds are typically processed within 14 days of receiving returned goods and completing inspection.

Shipping charges are non-refundable unless goods are faulty, damaged or incorrectly supplied.

10. Contact Information

For all returns, cancellations and refund enquiries, please contact:

Axiom Strength

Email: sales@axiomstrength.co.uk

Website: www.axiomstrength.co.uk

Please do not return goods without first contacting us for authorisation and return instructions.